The opportunity
Sentry is expanding our Technical Customer Success team to support our growing customer base and drive deeper adoption of the Sentry Platform worldwide. As a Technical Customer Success Manager (TCSM), you’ll be a Sentry product expert responsible for ensuring customers are…
What you'll do
Become a Sentry product expert and support customers by understanding their: needs and helping them achieve their goals using the Sentry Platform.
Drive customer success and health through effective onboarding, adoption, value realization, and retention.
Collaborate with customer key stakeholders to define business and technical: objectives, and work with the customer team to achieve them.
Act as a trusted, strategic advisor to each assigned customer—driving best: practices, innovation, and long-term success.
Partner closely with the sales team to identify and drive expansions and new: opportunities that result from customer success.
Advocate for customers internally , clearly communicate customer needs and: help prioritize improvements that enhance customer experience and product adoption.
What they're looking for
- Enjoy talking about technology and interfacing with engineers and engineering leaders
- Are looking to make an impact in the life of our customers through helping: them achieve their technical and business goals
- Appreciate working on a variety of projects with customers from lots of different industries
- Like being “in the middle of it all”, working across the organization to move the product forward
