The opportunity
Amplitude is the leading AI analytics platform, helping over 4,700 customers—including Atlassian, Burger King, NBCUniversal, and Square—build better products and digital experiences. With powerful AI Agents embedded across our platform, teams can analyze, test, and optimize user experiences faster than ever.
What you'll do
Own customer deployment, adoption, and outcomes for a portfolio of 40-50: accounts, from presales through renewal
Lead deployment planning and implementation across your book, e.g.: scoping, deployment plan creation, kickoff meetings, use case alignment, coordination of delivery (e.g. managing internal and partner teams), project reporting
Track and manage risks and issues across active deployments, driving: resolution before they impact timelines or outcomes
Monitor portfolio health through AI-augmented signals, engaging proactively: to accelerate adoption, drive renewals, and deepen stakeholder engagement
Drive product adoption by running live working sessions, identifying new use: cases to expand value over time, and showcasing new platform capabilities with a point of view on how they enable customer growth
Develop and maintain success plans tied to customer goals, tracking: milestones and risks from onboarding through renewal
What they're looking for
- Build and deliver executive business reviews that connect Amplitude usage to: measurable business impact, turning adoption into a renewal and expansion story
- Partner with Account Executives on renewals and expansion, building the value: story, coaching champions, and identifying growth opportunities across your book
- Serve as the voice of the customer internally, channeling product feedback,: market needs, and customer priorities to shape how Amplitude builds and delivers
- Continuously improve how you operate: develop repeatable playbooks, share best practices across the team, and find new ways to drive customer outcomes at scale
