The opportunity
Secure Every Identity, from AI to Human Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era.
What you'll do
Deliver: daily onsite and remote IT support for executives and EAs through: ServiceNow, Slack, walk-ups, and email, with a focus on first-touch resolution and SLA performance.
Support: white-glove AV and Zoom for executive sessions, leadership offsites,: and smaller gatherings in corporate event spaces, onsite and remotely.
Onboard: new executives with a personalized Day 1 experience so they are fully set up for success.
Troubleshoot: macOS, Windows, iOS, and Android issues, including corporate security alignment and device performance.
Investigate: complex incidents, document root causes in RCAs, and find: process changes that improve productivity for executives and the support team.
Join: a shared on-call rotation for critical executive escalations, including: early morning, late night, and weekend coverage.
What they're looking for
- Create: knowledge articles, runbooks, and short videos that enable the GEO: support team and executive customers.
- Contribute: to Workplace Technology projects and travel up to 25% of the time: to other Okta offices or offsite events.
- + years in enterprise IT support, workplace technology, systems support, or a related technical field.
- Hands-on, advanced troubleshooting across Mac and PC hardware.
