The opportunity
Samsara (NYSE: IOT) is the pioneer of the Connected Operations™ Cloud, which is a platform that enables organizations that depend on physical operations to harness Internet of Things (IoT) data to develop actionable insights and improve their operations. At Samsara, we are…
What you'll do
You want to impact the industries that run our world: Every session you deliver can affect whether truck drivers deliver goods on time and without accidents, whether students get dropped off safely from school, or whether power gets restored quickly after a natural disaster.
You thrive the most when solving problems: Our constantly expanding technology and the complexities faced by our customers provide an exciting range of challenges for our Customer Success teams. With a growth mindset and a desire to learn, you will strategically design and deliver training that helps keep operations safe, efficient, and sustainable.
You are a natural relationship builder: Whether with customers or cross-functional teams at Samsara, you are in constant communication and collaboration with key stakeholders to win as a team.
You are the architect of your own career: If you put in the work, this role won't be your last at Samsara. This Customer Success team is still shaping its future and you will have plenty of autonomy and opportunities to master your craft in a hyper-growth environment.
You want to be with the best: At Samsara, we win together, celebrate together, and support each other. You will be surrounded by the best and brightest professionals out there.
Build, deliver and facilitate cohort-based one:many programs for customers,: guiding groups through structured learning journeys from onboarding through advanced product adoption
What they're looking for
- Design new, innovative experiences tying together physical and digital assets: to live sessions and/or Community experiences
- Produce new and leverage existing training materials in accordance with team: standards and brand guidelines; adapt existing materials to reflect product changes and audience needs
- Proactively leverage in-house and external tools and platforms to optimize: the training you deliver (e.g., Samsara Community, in-house AI tools; Slido)
- Demonstrate expertise across the Samsara platform and show confidence in: fielding a wide range of customer questions during live sessions