Senior UX Strategist & Researcher, Research OperationsActive$95K

Job Description: HelloFresh is going AI-first. Join us in leading the shift and building the infrastructure that makes world-class research and strategy possible at scale.

What they're looking for

• Shape experiences across the ecosystem: Partner with product, design, marketing, operations, and business teams to understand and shape experiences across the full customer and service ecosystem. Proactively identify which bets need de-risking. Challenge briefs before executing them. Connect findings to business decisions, market context, and KPIs.
• Use AI as a force multiplier: Integrate AI across the full stack, removing the execution barriers that kept researchers in their lane. Push the edges of what's possible — experiment with AI-assisted co-creation and novel applications – upskilling others in this domain. Apply strong critical judgment throughout — knowing what good looks like and when to override the model is as important as knowing how to use it.
• + years in UX research, UX strategy, Research Operations, or a closely related field within a tech environment
• Hands-on experience building and scaling business-critical research systems: to enable research quality and consistency