Service AdvisorActive

Lucid Motors
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The opportunity

At Lucid, we are creating exceptional mobility experiences through innovation to drive the world forward. Built on Lucid’s proprietary technology and software-defined vehicle architecture, our award-winning vehicles bring our “Compromise Nothing™” approach to the global automotive market.

What you'll do

  • Conduct pre-acceptance vehicle inspections, including checking for body: damage, valuables, and accessories, and document findings with the customer.

  • Support achievement of Customer Satisfaction Index (CSI) and customer: retention goals through professional customer engagement.

  • Coordinate with Chief Technicians on job assignments, diagnostics, and final: vehicle inspections to ensure repairs meet customer expectations.

  • Promote a "Guest Centric" and "Fix-It-Right" mindset within the service team.

  • Coordinate with the Parts Department to ensure availability of spare parts and timely vehicle delivery.

  • Follow up on service complaints, issues, and concerns and escalate them to: the Workshop Floor Manager when necessary.

What they're looking for

  • Experience: +3 years of experience in automotive service operations, customer: service, and service center activities is preferred.
  • Technical Knowledge: Strong understanding of vehicle inspection, service processes, and coordination with technicians and parts departments.
  • Communication Skills: Ability to interact professionally with customers and coordinate with internal service teams.