People Operations Specialist, Singapore (6 Month Contract)Active

Cloudflare
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The opportunity

We’re not just a highly ambitious, large-scale technology company. We’re a highly ambitious, large-scale technology company with a soul.

What you'll do

  • Champion key employee lifecycle process: Take ownership of end-to-end employee lifecycle processes across APJC, including onboarding, internal transfers, organizational changes, and offboarding, ensuring a smooth, consistent, and positive experience for employees throughout the APJC region.

  • Be a subject-matter expert for employee inquiries: Provide timely, high-quality support to employee inquiries through Zendesk. Act as a trusted liaison between employees and People/Payroll teams, resolving issues efficiently with empathy and accuracy.

  • Elevate the employee experience through cross-functional collaboration: Act as a proactive liaison between employees and specialized teams such as Payroll, Benefits, and Legal to address and resolve complex issues efficiently and effectively.

  • Ensure data integrity and governance: Maintain and update employee records across People/Payroll systems, performing regular and ad hoc audits to guarantee 100% data accuracy and compliance with regulatory requirements.

  • Drive continuous improvement and operational excellence: Analyze employee feedback and process metrics to identify opportunities for process enhancements. Partner with regional teams to implement scalable solutions that improve the overall People Operations function across APJC.

  • Support strategic HR initiatives and projects: Contribute to HR system implementations, vendor management, and regional programs such as annual performance and compensation cycles, benefits enrollment, and year-end Payroll preparation, making them easy to understand and navigate for our employees.

What they're looking for

  • Relevant experience in HR operations, shared services, or similar administrative support roles.
  • Highly organized with strong attention to detail, excellent problem-solving: abilities, and effective time management skills.
  • Proficient in working with data and skilled in Excel or Google Sheets for analysis and reporting.
  • Customer-focused mindset with a genuine passion for supporting colleagues and delivering exceptional service.