Service Advisor, Munich (m/f/d)New
The opportunity
At Lucid, we are creating exceptional mobility experiences through innovation to drive the world forward. Built on Lucid’s proprietary technology and software-defined vehicle architecture, our award-winning vehicles bring our “Compromise Nothing™” approach to the global automotive market.
What you'll do
Greet clients promptly and offer excellent customer experience at all steps of the service process
Ensure clients thoroughly understand the service process, and are comfortable at all steps of their experience
Properly perform the vehicle walk-around and write-up processes, accurately: ascertaining primary concern through verbal interview and visual assessment (assess client needs accurately)
Consult with technicians regarding appropriate service options where needed
Accurately document client concerns for diagnosis and repair by technicians
Follow correct repair order documentation procedures
What they're looking for
- Explain all service options to clients including time and cost estimates
- Track all client vehicles through the maintenance and repair process
- Ensure that work done meets Lucid’s exacting standards before vehicle is: returned to client – act as the last QC step
- Invoice and collect payment
