The opportunity
At Gusto, we're on a mission to grow the small business economy. We handle the hard stuff — payroll, health insurance, 401(k)s, and HR — so owners can focus on their craft and their customers.
What you'll do
Manage all aspects of addressing employee concerns, workplace conflict: resolution, and promoting a harmonious and inclusive work environment through investigations, developing disciplinary action plans, and mediating conversations.
Coach and support managers in setting clear performance expectations,: providing regular feedback, and addressing development needs to foster an environment of continuous improvement. Facilitate implementation of performance management plans and offboarding.
Maintain up-to-date knowledge of HR regulations and ensure managers': adherence to Gusto policies and legal requirements.
Partner closely with Legal and People Partners to assess organizational risk: and determine appropriate courses of action on escalated cases.
Navigate ambiguous, high-stakes employee situations with sound judgment,: balancing employee experience with business and legal risk.
Maintain thorough and legally defensible documentation across all ER cases,: ensuring consistency and protecting the organization.
What they're looking for
- Identify patterns across cases and surface systemic risks to People leadership before they escalate.
- Proven experience in HR, with a minimum of 4 years in an HR Generalist role: or 2 years in an Employee Relations or HR Business Partner role, separate from any other HR-related work experience (e.g. recruiting, talent development, etc.).
- Demonstrated experience handling complex, sensitive ER matters with: discretion, sound judgment, and composure under pressure.
- Ability to hold multiple stakeholder interests simultaneously while keeping fairness and equity at the center.
