Service Center Operations Specialist - Technical, Parts & Customer ExperienceActive
The opportunity
At Lucid, we are creating exceptional mobility experiences through innovation to drive the world forward. Built on Lucid’s proprietary technology and software-defined vehicle architecture, our award-winning vehicles bring our “Compromise Nothing™” approach to the global automotive market.
What you'll do
Serve as a professional and welcoming first point of contact for customers in: the Service Center, creating a premium experience from the first interaction.
Accurately identify, document, and clarify customer concerns through customer: interviews, vehicle walk-arounds, and service intake processes.
Explain service options, repair timing, cost estimates, and required work in a clear and professional manner.
Monitor service progress and keep customers informed throughout the repair process.
Support appointment handling, invoicing, payment processing, vehicle: redelivery, and basic follow-up activities.
Build trust and long-term customer satisfaction through consistent: communication, professionalism, and attention to detail.
What they're looking for
- Diagnose, repair, and maintain Lucid Battery Electric Vehicles according to: Lucid quality, safety, and repair standards.
- Support complex diagnostic cases involving high-voltage systems, network: communication, and vehicle system integration where certification and experience allow.
- Collaborate with technicians, service advisors, technical specialists, parts: colleagues, and workshop leadership to determine appropriate repair actions and resolve service issues.
- Strictly follow safety procedures, especially when working around: high-voltage systems and live vehicle systems.
