The opportunity
Crusoe is on a mission to accelerate the abundance of energy and intelligence . As the only vertically integrated AI infrastructure company built from the ground up, we own and operate each layer of the stack — from electrons to tokens — to power the world's most ambitious AI workloads.
What you'll do
Troubleshoot and resolve technical issues across networks, infrastructure,: and SaaS applications in a fast-paced environment.
Partner with cross-functional teams and external vendors to improve system: performance and deliver seamless user support.
Own complex issues end to end, from initial report through resolution,: documenting outcomes and driving system improvements.
Administer and configure cloud identity platforms, MDM automation, and: MDR/XDR tools to keep the IT ecosystem secure and efficient.
Lead technology rollouts and system upgrades as part of company-wide infrastructure initiatives.
Strong background in cloud identity management platforms (SSO, SAML 2.0, and MFA).
What they're looking for
- Hands-on experience with MDM automation tools such as Google MDM, Kandji, or Intune.
- Experience administering and troubleshooting Windows, macOS, and Linux systems.
- Familiarity with MDR/XDR platforms such as Sophos XDR, CrowdStrike, or Huntress.
- Proficiency with ticketing systems, IT documentation platforms, and SaaS management.
