Service Engineer, Energy StorageActive$150K

Redwood is localizing a global battery supply chain that seamlessly integrates recovery, reuse, and recycling — keeping critical minerals in circulation and driving the energy transition. Founded in 2017, we’re delivering low-cost and large-scale energy storage and producing battery materials in the U.

What you'll do

• Act as the primary technical escalation point for the O&M organization for: issues beyond standard operating procedures

• Define clear handoff criteria, escalation thresholds, and response: expectations between O&M and Service Engineering

• Lead, mentor, and scale a team of Service Engineers providing tier-2 and tier-3 technical support

• Own investigation and resolution of complex electrical, controls, software,: thermal, and system-integration issues

• Translate field and O&M feedback into actionable requirements for Product, Systems, and R&D Engineering teams

• Drive improvements in system serviceability, reliability, and maintainability: through design and process changes

What they're looking for

• Own advanced service documentation including troubleshooting guides, decision trees, and service bulletins
• Develop technical training materials and support O&M team upskilling on new: systems, upgrades, and known issues
• Bachelor’s degree in Electrical Engineering, Mechanical Engineering, or a related technical discipline
• + years of experience supporting complex electromechanical or power: electronics systems (BESS, renewable energy, industrial systems)