Service Onboarding Training Specialist (Automotive Aftersales)Posted today
The opportunity
At Lucid, we are creating exceptional mobility experiences through innovation to drive the world forward. Built on Lucid’s proprietary technology and software-defined vehicle architecture, our award-winning vehicles bring our “Compromise Nothing™” approach to the global automotive market.
What you'll do
Deliver a comprehensive onboarding program (in‑person, virtual, and e‑learning) for new service hires.
Ensure new employees have the correct system access (DMS, parts ordering,: diagnostic tools and more) by coordinating with IT and tracking access approvals.
Guide employees through the first 90 days of the company, providing: milestones, check‑ins, and resources to accelerate their integration.
Create training materials, including manuals, presentations, videos, and e-learning modules.
Provide training on service processes, customer service standards, and best: practices for handling customer inquiries and concerns.
Work directly with service teams in the field to reinforce training and provide on-the-job coaching.
What they're looking for
- Identify and address knowledge gaps through continuous feedback and support.
- Develop and maintain a feedback loop with field teams to improve training content and delivery.
- Demonstrate flexibility in the face of shifting priorities in a fast-paced environment
- –5 years of experience in service and/or parts training, operations, or: customer service (automotive or EV experience preferred).
