Service Onboarding Training Specialist (Automotive Aftersales)Active
The opportunity
At Lucid, we are creating exceptional mobility experiences through innovation to drive the world forward. Built on Lucid’s proprietary technology and software-defined vehicle architecture, our award-winning vehicles bring our “Compromise Nothing™” approach to the global automotive market.
What you'll do
Deliver a comprehensive onboarding program (in‑person, virtual, and e‑learning) for new service hires.
Ensure new employees have the correct system access (DMS, parts ordering,: diagnostic tools and more) by coordinating with IT and tracking access approvals.
Guide employees through the first 90 days of the company, providing: milestones, check‑ins, and resources to accelerate their integration.
Create training materials, including manuals, presentations, videos, and e-learning modules.
Provide training on service processes, customer service standards, and best: practices for handling customer inquiries and concerns.
Work directly with service teams in the field to reinforce training and provide on-the-job coaching.
What they're looking for
- Identify and address knowledge gaps through continuous feedback and support.
- Develop and maintain a feedback loop with field teams to improve training content and delivery.
- Demonstrate flexibility in the face of shifting priorities in a fast-paced environment
- –5 years of experience in service and/or parts training, operations, or: customer service (automotive or EV experience preferred).
