Service Operations Trainer (Automotive Aftersales)Posted today
The opportunity
At Lucid, we are creating exceptional mobility experiences through innovation to drive the world forward. Built on Lucid’s proprietary technology and software-defined vehicle architecture, our award-winning vehicles bring our “Compromise Nothing™” approach to the global automotive market.
What you'll do
Design, develop, and deliver in-person and virtual training sessions for: service technicians, advisors, and managers.
Create training materials, including manuals, presentations, videos, and e-learning modules.
Provide training on service processes, customer service standards, and best: practices for handling customer inquiries and concerns.
Work directly with service teams in the field to reinforce training and provide on-the-job coaching.
Identify and address knowledge gaps through continuous feedback and support.
Develop and maintain a feedback loop with field teams to improve training content and delivery.
What they're looking for
- Develop and deliver training for Parts Advisor and service teams on parts: identification, ordering, inventory management, and warranty processes.
- Ensure that Parts teams understand and follow company policies for inventory: control, stock levels, and ordering procedures.
- Provide guidance on troubleshooting parts-related issues and improving parts: availability to support service operations.
- –5 years of experience in service and/or parts training, operations, or: customer service (automotive or EV experience preferred).
