The opportunity
Nuro believes self-driving vehicles are the most immediate and profound opportunity for AI to drive positive change in the physical world. Safer streets, more time for what matters, and easier access to the world around us, that’s why we’re building a universal autonomy…
What you'll do
Hiring & Onboarding: You will be responsible for running the interview process and successfully executing the onboarding for new hires in line with the plan. You will work closely with the L&D team to develop the interview & onboarding process and the grading rubric.
People Development: You will be expected to lead and manage a team of ~ 20 operators. Responsibilities will include providing feedback & guidance to operators, ensuring their training & competency is up to date and providing coaching/ mentoring.
Performance Management: You will be responsible for the performance reviews of the operators you manage in line with the performance evaluation metrics. As needed you will work with stakeholders to update these metrics and/or determine ways to better capture these metrics
You will be responsible for Start of Shift and End of Shift activities that: include capturing operator attendance, supporting software burns and data importing, and prep for the operators (keys, disks etc.)
You will work closely with the planning team to ensure all operators are: trained and ready to execute when new features/ capabilities are rolled out.
You will work closely with the planning team to understand the goals for the: week and the allocation strategy. In addition you will provide visibility on operator availability on a periodic basis
What they're looking for
- You will respond to operator and onsite incidents as per internally established procedures
- You will actively review plan vs actual performance of your team on a weekly: basis to understand drivers for deviations and identify action items to resolve those
- You will work cross functionally with other organizations and manage: continuous improvement processes and projects to enhance efficiency and throughput (deep “what’s working and not” feedback)
- You will constantly engage with your peers in other locations to share best: practices and drive standardization
