The opportunity
The User Operations team (Support) is central to ensuring that our customers' experience with our products is nothing short of exceptional. We resolve complex issues, provide technical guidance, and support customers in maximizing value and adoption from deploying our products.
What you'll do
Own and drive CRM systems initiatives across support
Partner with senior business stakeholders and engineering teams to identify: operational pain points, define scalable solutions, evaluate technical tradeoffs, and execute across Salesforce and adjacent platforms
Align cross-functional stakeholders including Revenue Operations, Support: Delivery, Risk, Engineering, Data, Legal, and Enterprise Platform teams while driving prioritization and execution
Help operationalize AI-native workflows by defining and building scalable: automation, orchestration, agentic workflows, and human-in-the-loop processes in partnership with cross-functional teams
You have 8+ years of experience driving high-impact technical programs in a: program management, technical program management or adjacent role
Strong understanding of CRM workflows customer systems supporting user operations or support organizations
What they're looking for
- Experience working across CRM systems, routing engines, and adjacent systems
- Proven ability to drive complex cross-functional initiatives from discovery: and stakeholder alignment through execution and operationalization
- Strong technical fluency across APIs, integrations, event-driven: architectures, enterprise SaaS ecosystems, and Salesforce platform capabilities
- Experience partnering closely with Engineering, Revenue Operations, Security, and Enterprise Platform teams
