The opportunity
As a Program Manager for our Operational Support team, you will lead the design and delivery of large-scale programmes across the SMB Hub — from structured engagement frameworks to communications and change initiatives — that keep the Hub's commercial priorities moving and…
What you'll do
Lead end-to-end delivery of large-scale SMB initiatives: from scoping and governance through to sign-off, communications and reporting — so senior teams can track commercial impact.
Apply a consistent, recognised methodology (PRINCE2 or Six Sigma) to give: initiatives clear milestones, risk management and quality control.
Design and embed a structured engagement framework for the Hub, defining how: initiatives are prioritised, resourced and measured.
Translate Hub priorities into actionable delivery plans that support: commercial objectives, such as Ad revenue growth and partner adoption of Ads and Offers.
Monitor delivery and engagement metrics (e.g. Peakon, adoption rates) and use: the insight to adjust plans, manage risk and support decision-making.
Collaborate with senior leadership across Sales, NMX and Account Management: to align delivery capacity with Hub priorities.
What they're looking for
- Own the SMB communications strategy: channel ownership, sequencing and accountability — to improve clarity and consistency of key messages.
- Produce clear, structured reporting that translates operational detail into decisions for senior stakeholders.
- Act as the conduit between Sales, NPX, Account Management, Partner Support: and Ops, keeping a wide stakeholder group aligned and informed.
- Leading delivery of the Hub's structured engagement framework, defining how: initiatives are prioritised and measured.
