The opportunity
Hybrid (3 days per week in the London office required)
What you'll do
Hybrid (3 days per week in the London office required)
Individual contributor role
Lead a programme of work to identify, assess and prioritise courier/rider: fraud and abuse risks across Wolt and Deliveroo.
Translate identified risks into proportionate policy, process and operational: responses, balancing risk reduction with customer outcomes, courier/rider experience and business practicality.
Lead the implementation, monitoring and ongoing refinement of fraud and abuse: policies, with clear measures of effectiveness and residual risk.
Ensure policy approaches are developed with appropriate consideration of: legal, regulatory, compliance and reputational implications.
What they're looking for
- + years’ experience in fraud, risk, compliance, policy, operations, consulting or a related field.
- Strong analytical and problem-solving skills, with the ability to combine: data, operational context and judgement to identify root causes and prioritise action.
- Experience translating complex or ambiguous risk issues into practical: policies, recommendations and implementation plans.
- Experience navigating complex legal and regulatory landscapes and working: constructively with Legal and Public Policy stakeholders.
- Excellent communication and stakeholder-management skills, including the: ability to influence senior and cross-functional stakeholders and challenge constructively when needed.
- Strong project-management skills, with the ability to manage multiple: workstreams, prioritise effectively and drive delivery in a fast-paced environment.
- Comfortable using AI-enabled tools appropriately to support analysis,: hypothesis generation and problem solving.
