The opportunity
At Lyft, our purpose is to serve and connect. We aim to achieve this by cultivating a work environment where all team members belong and have the opportunity to thrive.
What you'll do
Triage problems from our community and own issue resolution, escalating to: designated team(s) only when necessary
Be Lyft’s support voice on social media and other digital channels and: exercise impeccable judgment as Lyft's support representative
Proactively solve issues and foster trust with our beloved customers
Create a personalized, positive and effortless experience for the Lyft community
Work cross-functionally with Product, Marketing, and other teams to ensure a cohesive voice of support
Be a community advocate for Lyft
What they're looking for
- Willingness to work a wide range of hours and weekends
- + years of experience in customer service or sales mandatory
- + years of experience with social media or communications is a plus!
- Captivating written communication skills and fastidious attention to detail
