The opportunity
Customer education helps customers and partners build the practical skills and confidence to use AI and OpenAI products safely and effectively. The team focuses on role- and skill-based learning paths, practical content, and product experiences that accelerate learning in the workplace.
What you'll do
Own the vision and execution for OAI’s native learning offering
Build and launch end-to-end product experiences that help users build and: apply AI skills through real work, starting in ChatGPT.
Design the core systems behind those experiences, including learner state,: progress and re-entry, content and runtime integration, experimentation, telemetry, and evaluation
Create reusable components and internal tools that allow education and: content partners to develop, configure, test, and improve learning experiences
Build and test clear entry points, realistic hands-on practice, useful: feedback, telemetry, and evaluation. Use evidence from real use to decide which capabilities for saved context, progress, re-entry, and reuse are needed next.
Partner closely with colleagues across Customer Readiness, EDU Engineering,: learning science, research, design, data, content, support, and customer-facing teams. Reuse technical and learning patterns where they help while keeping the experience grounded in professional and enterprise use cases.
What they're looking for
- Work closely with design and users to turn product and learning goals into: clear requirements, prototypes, milestones, reusable UI patterns, and product metrics, then refine the experience through evidence.
- Define the learner intent and problem for each release, then use product: data, learner feedback, and operational signals to evaluate product quality, learning, transfer to real work, and adoption against that intent.
- Make pragmatic tradeoffs across speed, quality, scalability, and operational: simplicity in a 0-to-1 product area.
- Substantial experience building and operating high-quality user-facing: products with a record of staff-level technical leadership and hands-on delivery
