The opportunity
Ready to do the most impactful work of your career? At Coinbase , we are uncompromising on our mission to increase economic freedom.
What you'll do
Own real-time functional and technical support for electronic trading,: clearing systems, and exchange applications across CDE and Deribit.
Investigate and resolve customer inquiries related to exchange functionality,: market events, connectivity, product schedules, and business technology.
Provide front-line support for internal and external investigations tied to: exchange operations, including error trade analysis and resolution.
Coordinate with product and development teams to launch new products,: implement platform updates, and execute deployment testing in pre-production environments.
Support onboarding and ongoing operational enablement of clients and vendors: across both exchanges, including prediction markets and event contracts listed on CDE.
Identify, document, and recommend operational process improvements aligned: with business objectives and platform growth.
What they're looking for
- BA/BS in Information Systems, Economics, Finance, or a technical field, with: 1+ years of experience in financial markets operations or a technical operations role.
- Demonstrated product and operational knowledge of listed futures or options,: including hands-on experience with error trade analysis and resolution.
- Proven ability to diagnose and articulate complex technical problems and: solutions to both technical and non-technical audiences.
- Experience delivering multi-channel support (voice, email, chat) with: documented ability to maintain quality under high-volume, time-sensitive conditions.
