Specialist - Workforce ManagementActive$54K–$71K
The opportunity
Hi, we're Oscar. We're hiring a Specialist, Workforce Management to join our Workforce Management Team.
What you'll do
Develop and drive schedule efficiency by aligning team members, forecast: volumes, and arrival patterns to achieve service level commitments and efficiency targets.
Build and adjust schedules in line with stakeholder requirements and employee: considerations. Validate in a timely manner, achieving expected outcomes and ensuring accuracy.
Identify in real-time and anticipate 'reasons for target or SLA drops,: efficiency challenges, opportunities and trends. Monitor/adjust queues and same-day staffing to ensure service levels, efficiency, and staffing needs are met.
Serve as the primary point of contact for the internal support teams on intraday requests.
Proactively communicate recommendations that provide improvements and/or: solutions that support the overall good of the business.
Collaborate with internal stakeholders to flag issues, resolve problems, and: design/change schedules; able to adjust communication to the audience.
What they're looking for
- Compliance with all applicable laws and regulations.
- Other duties as assigned.
- + years of experience with MS Excel or Sheets (including mathematical: formulas, pivot tables, conditional formatting, data validation, nested IF statements, etc.).
- + years of experience in Workforce Management, planning/scheduling, or operational leadership.
