The opportunity
At Lyft, our purpose is to serve and connect. We aim to achieve this by cultivating a work environment where all team members belong and have the opportunity to thrive.
What you'll do
Be a strong, caring, and empathetic victim advocate for the Lyft community.
Act as the highest level of escalation for our Safety Support teams.
Focus on building trust and long-term relationships with customers during: extremely sensitive situations to ensure they feel supported.
Respond with empathy and sound judgment, working with the customer end to end.
Identify potential risks, mediate, and diffuse escalated situations.
Support other tiers of Safety Support with case reviews.
What they're looking for
- Partner with the Lyft Operations Center on credible threats to team members or locations
- Partner with the Crisis Communications team on safety incidents involving media.
- Partner with the Safety Policy and Community Compliance team on escalated cases that require review.
- Learn and maintain advanced levels of training focused on supporting and: being a victim advocate for customers after a safety incident.
