The opportunity
At Lyft, our mission is to improve people's lives with the world's best transportation. To do this, we start with our own community by creating an open, inclusive, and diverse organization.
What you'll do
Build and optimize AI agents that handle customer support interactions across chat and voice channels
Partner directly with engineering, data science, and ML teams to design agent capabilities and behaviors
Write, test, and refine prompt logic and conversation flows for specific customer use cases
Partner with support operations teams to understand workflows, pain points, and opportunities
Run rapid feedback loops between customer interactions and product: development to continuously improve agent performance
Serve as the in-house expert on AI agent development, translating technical capabilities into business impact
What they're looking for
- Define success metrics and drive data-informed decisions to ensure optimal prioritization
- Create an AI strategy that scales as Lyft grows
- + years of experience in product management, with experience or familiarity: with AI, ML, or conversational interfaces
- Deep technical acumen—ability to understand and shape AI system designs,: including prompt engineering and agent architectures
