The opportunity
Samsara (NYSE: IOT) is the pioneer of the Connected Operations™ Cloud, which is a platform that enables organizations that depend on physical operations to harness Internet of Things (IoT) data to develop actionable insights and improve their operations. At Samsara, we are…
What you'll do
You want to impact the industries that run our world: Your efforts will result in real-world impact—helping to keep the lights on, get food into grocery stores, reduce emissions, and most importantly, ensure workers return home safely.
You are the architect of your own career: If you put in the work, this role won’t be your last at Samsara. We set up our employees for success and have built a culture that encourages rapid career development, countless opportunities to experiment and master your craft in a hyper growth environment.
You’re energized by our opportunity: The vision we have to digitize large sectors of the global economy requires your full focus and best efforts to bring forth creative, ambitious ideas for our customers.
You want to be with the best: At Samsara, we win together, celebrate together and support each other. You will be surrounded by a high-caliber team that will encourage you to do your best.
Design and build AI-powered workflows that change how we create, review, and: maintain knowledge content. Examples include agentic pipelines that draft articles from product release information, or automations that flag outdated content.
Find operational problems across the knowledge program and solve them with: AI, from intake and routing to quality checks and SME review.
What they're looking for
- Own projects on the content operations roadmap from scoping through delivery,: including timelines, dependencies, and stakeholder updates.
- Set and improve the processes and standards the team uses to develop: knowledge, and make sure they work well with our AI tools.
- Track KPIs on how well our knowledge content performs, share what you learn,: and use the data to decide what to build or fix next.
- Work with subject matter experts and peers to create and maintain accurate customer documentation.