Sr. Customer Service Manager (Hybrid) Rogers, ARActive

The Sr. Customer Service Manager serves as the primary operational partner for one of Uber Freight's strategic manufacturing customers.

What you'll do

• Serve as the primary operational contact for a strategic customer, ensuring: day-to-day transportation operations are executed successfully.

• Monitor transportation performance using Transportation Management Systems: (TMS), operational reporting, and data analytics to identify issues and drive timely resolution.

• Lead customer meetings to review operational performance, discuss KPIs,: communicate project updates, and address ongoing business needs.

• Partner with Operations, Carrier Management, IT, Solution Development, and: Client Engagement teams to resolve operational and system-related issues.

• Act as the primary escalation point for transportation and system integration: issues, coordinating cross-functional teams to ensure timely resolution.

• Support transportation system implementations, process enhancements, and: continuous improvement initiatives that improve efficiency and customer experience.

What they're looking for

• Analyze carrier performance, transportation data, and operational metrics to: identify trends and recommend improvements.
• Assist in documenting operational processes, business requirements, and: workflow improvements to support long-term operational excellence.
• Partner closely with Operations leadership to prioritize customer needs and: ensure successful execution of daily transportation activities.
• Support customer onboarding, implementations, and strategic projects as needed.