The opportunity
The Pendo for Agents team builds Pendo's AI and agent product area, a large greenfield surface where much of the architecture is being defined as the team builds. This team operates at the center of a fast-moving product space where engineering decisions shape both the customer…
What you'll do
Team leadership: Lead, coach, and manage a team of approximately four engineers today, with the role growing into ownership of two teams as the product area scales. You will support onboarding, professional development, and the growth of strong individual contributors and emerging technical leaders.
Architecture ownership: Own the technical direction for the Pendo for Agents architecture end to end. You will partner with Staff and Principal engineers on build-versus-buy decisions, including when to use existing frameworks and when to build in-house.
Delivery execution: Guide prioritization, planning, and execution across the team while maintaining a healthy delivery cadence. You will own delivery commitments across sprint and quarterly planning cycles and hold the team accountable to outcomes.
Cross-functional partnership: Partner with Product and Design to deliver high-quality features using Agile development practices. You will align on scope, sequencing, and risk while surfacing engineering constraints early and maintaining trust under pressure.
Player-coach technical leadership: Stay hands-on in architecture and technical problem-solving while spending the majority of your time coaching, unblocking, and growing the team. This role requires a manager who can both lead through others and engage directly in hard technical decisions.
AI-enabled operations: Use AI tools to accelerate engineering operations, including retro synthesis, incident pattern analysis, documentation, and onboarding. You will set the expectation that AI tooling is part of the team's standard workflow.
What they're looking for
- Hiring and talent planning: Own headcount planning within the team and partner with recruiting on sourcing, interview calibration, offer decisions, and closing candidates. You will help build the talent pipeline needed to support the product area's growth.
- Team culture: Create a healthy team culture that promotes ownership, psychological safety, and continuous improvement. You will help the team move quickly while maintaining quality, clarity, and strong engineering judgment.
- + years of engineering experience, including at least 2 years in a direct: people-management role, with a track record of growing engineers as well as delivering software.
- Hands-on architecture experience with LLM or agent systems, including RAG,: tool-calling, or orchestration frameworks, with the ability to own architecture rather than only review it.
