The opportunity
SpaceX was founded under the belief that a future where humanity is out exploring the stars is fundamentally more exciting than one where we are not. Today SpaceX is actively developing the technologies to make this possible, with the ultimate goal of enabling human life on Mars.
What you'll do
Act as the primary point of contact for a portfolio of our most strategic: Enterprise Aviation customers, owning the interface from contract signature onwards including onboarding, ongoing account management, and long-term retention/growth of the relationship and revenue
Build relationships with executive stakeholders to identify requirements and: manage expectations, driving revenue realization as quickly as possible
Collect, communicate and champion customer feedback internally to influence: and steer programmatic and technical development required to maintain and grow your business
Deliver impeccable customer service, including efficient acknowledgement and resolution of issues
Retaining and growing the value of accounts in both hardware and service revenue
Act as an extreme owner of assigned accounts to realize forecasted revenue on: or ahead of schedule, identifying and successfully communicating readiness levels, requirements, schedules and risks
What they're looking for
- Identify and lead implementation of process and system enhancements to: improve handoffs and execution across various cross-functional teams, evolve the customer experience, or scale the business while balancing resources and headcount
- Bachelor's degree in engineering or business; OR high school: diploma/equivalency certificate and 8+ years of professional business development, program management, sales or account management experience
- + years of experience in a customer-facing role
- Ability to interact with all levels within airline management on technical and account management issues
