The opportunity
Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences…
What they're looking for
- Identify drivers of errors, escalations, and policy inconsistencies, and: translate findings into process improvements
- Partner with Ops and Policy to test and refine enforcement strategies (e.g., thresholds, escalation rules)
- Workforce & Vendor Analytics
- Partner with global operations and vendor teams to optimize staffing, capacity planning, and queue management