The opportunity
SpaceX was founded under the belief that a future where humanity is out exploring the stars is fundamentally more exciting than one where we are not. Today SpaceX is actively developing the technologies to make this possible, with the ultimate goal of enabling human life on Mars.
What you'll do
Lead global retail channel operations for Starlink Consumer and set the: operating standard for how retail and distribution partners are supported worldwide
Lead the global retail channel management team, including senior managers and: retail operations leads, and consolidate retail channel team members across regions into one global team; define roles, coverage, and operating cadence; and direct the retail operations staff embedded in the regional growth organizations
Own the retail order lifecycle from purchase order to delivery: PO intake, order entry, allocation, fulfillment, shipment tracking, and receiving issues; standardize distributor and retailer order templates and drive automation wherever it removes manual work
Support new retail door openings and expansions, including launch checklists,: initial load-in orders, inventory positioning, merchandising and fixture readiness, in-store activation setup, and handoffs to regional teams
Own retail inputs into demand planning and S&OP: consolidate distributor and retailer forecasts for kits and accessories by region, reconcile them against sell-in, sell-through, and inventory, and represent retail demand in production and supply planning reviews
Partner with supply chain, logistics, and regional distribution center (RDC): teams to balance retail and online inventory, prioritize retail orders, and keep weeks of supply, backorders, and aged orders inside plan
What they're looking for
- Hold the retail-readiness standard for every product shipped to retail: correct part numbers and product mapping, UPC and barcode quality, regulatory certification marks, packaging, and pallet integrity; partner with production and compliance to catch issues before kits leave the factory or RDC
- Build and run the retail channel operating cadence and reporting: order status, fill rate, on-time delivery, inventory by retailer and RDC, sell-through, activation rates, and open issues, each with a clear owner and date
- Track production, inventory, and logistics issues that affect retail, and: lead cross-functional resolution, including relabeling, returns, replacement shipments, and retailer communication
- Partner with product, engineering, and platform teams on retail tooling,: including in-store activation and affiliate ordering APIs, retail kit tracking, and retailer system integrations
