The opportunity
SpaceX was founded under the belief that a future where humanity is out exploring the stars is fundamentally more exciting than one where we are not. Today SpaceX is actively developing the technologies to make this possible, with the ultimate goal of enabling human life on Mars.
What you'll do
Own and lead major initiatives to improve Starlink customer experience,: retention, and lifetime value through rigorous technical analysis and cross-functional execution
Identify systemic engineering, product, and operational defects; design and: drive comprehensive solutions at scale
Deeply analyze end-user metrics to uncover root causes of churn and growth: opportunities; develop and implement global strategies across hardware and service offerings
Build, deploy, and maintain predictive models and analytical frameworks that: proactively surface retention risks and opportunities
Scope and execute complex experiments (including large-scale A/B tests,: customer outreach campaigns, and automation) that measurably move key business metrics
Partner with Engineering, Product, Finance, Customer Support, Legal, and: Supply Chain leadership to drive data integrity, define KPIs, and align on strategic priorities
What they're looking for
- Provide clear, concise, and actionable updates to senior leadership and: executives on performance, risks, and strategic opportunities
- Define and continuously improve customer retention dashboards, tools, and: processes; mentor other team members on analytical best practices
- Bachelor’s degree in Engineering, Mathematics, Computer Science, Data Science, Physics, or STEM field
- + years of experience in operations, growth, analytics, product management,: consulting, or a similar high-impact role