The opportunity
At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.
What you'll do
Platform-as-a-Product Expertise: Proficiency in applying product management methodologies—including user research, roadmapping, and KPI definition—to internal infrastructure.
Architectural & Technical Fluency: Deep understanding of cloud-native technologies (Kubernetes, microservices, CI/CD) and observability frameworks, enabling credible engagement with engineering leads.
Developer Experience Design: Proven ability to identify developer friction points and architect solutions like developer portals, golden paths, and documentation-as-code to drive self-service.
Stakeholder Influence & Evangelism: Capacity to build compelling narratives that align cross-functional teams (Product, Engineering, Security) and drive internal platform adoption.
Performance Analytics: Experience defining and using success metrics (DORA, adoption, reliability) to advocate for data-driven product strategies.
Own the Platform Roadmap: Define and drive the multi-quarter strategy for foundational services, ensuring the roadmap balances technical debt, scalability, and new feature velocity.
What they're looking for
- Transition to Self-Service: Actively shift the platform from reactive, 'ticket-based' support to a scalable, proactive product model by establishing paved roads and service catalogs.
- Lead Cross-functional Integration: Partner with Engineering, Architecture, and Security leads to ensure platform solutions are extensible, compliant, and meet the unique needs of internal developers.
- Drive Developer Productivity: Champion continuous improvements in APIs, SDKs, and sandbox environments to reduce time-to-first-deploy and cognitive load.
- Measure and Optimize: Establish governance frameworks and KPI dashboards to track adoption, support deflection, and reliability, iteratively refining the platform based on usage data and developer feedback.
