The opportunity
Crusoe is on a mission to accelerate the abundance of energy and intelligence . As the only vertically integrated AI infrastructure company built from the ground up, we own and operate each layer of the stack — from electrons to tokens — to power the world's most ambitious AI workloads.
What you'll do
Design and scale the systems that capture, triage, and route customer: feedback, including the taxonomy, quality standards, and a central repository of customer evidence
Own executive update cadences for Cloud Leadership, including the quarterly: Voice of Customer executive briefing and Monthly Business Reviews, tracking wins, customer experience signals, and operational updates across the CX team
Identify where Crusoe should invest in the customer experience based on: customer demand, market analysis, and cost to serve
Advocate for customers in Product and Engineering planning with: evidence-based insights, and track the lifecycle of each request from intake through prioritization, delivery, and adoption
Build the business case for new service offerings and lead their incubation through launch
Support go-to-market teams with account reviews, customer-specific analysis, and targeted research
What they're looking for
- Maintain a comprehensive view of Crusoe's customers, covering segmentation,: adoption, and infrastructure footprint, and flag risks such as churn, along with expansion opportunities and behavioral shifts, to account teams
- Monitor competing GPU cloud and inference platforms, including product: releases, pricing, and service commitments
- Track AI models across their lifecycle, from frontier and open-weight: releases through fine-tuning, serving, and retirement, and map which models and workloads customers train and serve on Crusoe
- Explain what model shifts, such as new architectures, longer context windows,: lower-precision formats, and new inference engines, mean for GPU demand, Managed Inference offerings, and account risk
