The opportunity
At Toast, we are passionate about creating raving fans and delivering an unparalleled customer experience — and that includes assisting our restaurant customers when their business becomes entangled in a creditor dispute. When a lien, levy, or garnishment is filed against a…
What you'll do
Build and maintain a state-by-state policy framework.
Build the governance backbone for the function: SOPs, decision frameworks, case tracking, and closed-loop quality review, so that policy is applied consistently across the team and holds up to audit and legal scrutiny.
Determine the right tools and systems required to manage an effective Liens &: Levies compliance process, work with product and impacted stakeholders to minimize losses to Toast.
Own the phased liens and levies compliance transition plan with Toast's: third-party partner, including data-sharing, visibility, and handoff of withholding and remittance responsibilities.
Establish and own the escalation path for complex or high-risk cases (e.g.,: competing creditor claims, disputed releases, bankruptcy proceedings, fraudulent or ambiguous documentation), partnering with Risk, Legal, and third-party fintech partners (e.g., payment processors) to reach sound, consistent decisions.
Define and track operational KPIs (e.g., resolution time, case volume,: escalation rates) and report progress and risk to cross-functional and executive stakeholders.
What they're looking for
- Own the day-to-day management and execution of Toast's merchant liens and: levies compliance program, including customer communications, intake, validation, withholding, escalations, complex/unique scenario handling, remittance, and release, serving as the subject matter expert to bring and operate this function in-house.
- Drive the operational process work required to insource the liens and levies: compliance functions currently managed by a third-party partner, including business requirements, workflow design, and transition sequencing, in partnership with Fintech Product, Engineering, Legal and other cross-functional stakeholders.
- Build and lead a dedicated liens & levies oversight team within Fintech Risk,: defining roles, workflows, staffing needs, and training as case volume scales.
- Serve as the organization's subject matter expert on handling liens, levies,: garnishments, and similar legal orders — including UCC filings, judgment liens, tax levies, bankruptcy implications, lien priority, and change-of-ownership/change-of-legal-entity scenarios — and translate that expertise into developing, owning, and maintaining clear, defensible policies, procedures and processes.