The opportunity
At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements.
What you'll do
Set the technical and product direction for a core area of Customer Agent,: from architecture through production, and contribute to the direction of the platform overall.
Take on the hardest technical problems in your area: orchestration, evaluation, guardrails, memory & context, failure handling for non-deterministic systems.
Write and ship code, review designs, and make the hard calls in your area: when there’s no obvious right answer.
Define patterns that other engineers adopt, and mentor through design reviews rather than direct management.
Partner with product, design, data science, and go-to-market leaders to shape: what gets built, not just how it’s built.
Evaluate emerging AI technologies and bring the ones worth betting on into production.
What they're looking for
- You've built, scaled, and supported production agentic systems, not just: prototyped them: real orchestration, evals, guardrails, and non-deterministic failure handling. You've owned your part of one through launch, incidents, and the operational reality after the demo.
- You've learned the hard lessons that only come from running agents in: production: securing them against misuse and abuse, and the operational scar tissue of keeping a non-deterministic system reliable as usage grows.
- You've owned technical and product direction for a significant area before,: not just your own component, and you can point to something you designed and championed that shipped and that other engineers built on.
- You're hands-on: writing code, reviewing your own and others’ architecture decisions, and debugging production issues yourself, not delegating the hardest problems away.
