The opportunity
At Gusto, we're on a mission to grow the small business economy. We handle the hard stuff — payroll, health insurance, 401(k)s, and HR — so owners can focus on their craft and their customers.
What you'll do
AI in your workflow. Using AI to explore ideas, prototype, and synthesize: research — so you progress faster without losing craft.
AI in the product. Designing the experience of AI outputs: representing uncertainty, surfacing errors gracefully, preserving user agency when a recommendation conflicts with best practice, and knowing when a human should step in.
Shape AI-native HR experiences end to end: where the customer says what they need and the product delivers the right outcome, without exposing the underlying complexity.
Lead service design across a two-sided experience: journey mapping and blueprinting the routing and handoffs between the customer, the AI, and human HR experts.
Make and defend judgment calls about AI outputs: when they're ready to ship, when to keep a human in the loop, and when they shouldn't ship at all — designing for failure so trust holds in the hard moments.
Ground the work in a specific customer and hold a high craft bar from strategy through pixel-level execution.
What they're looking for
- Partner with PM, engineering, and data as a co-owner of product direction —: framing ambiguous problems early and spearheading clarity when the picture isn't yet clear.
- Work in fast cycles: set a clear target for an experience, ship real things to customers, and let what you learn sharpen the direction.
- Conduct and direct research with customers and HR experts to validate: decisions in a high-stakes, compliance-sensitive domain.
- + years of product design experience owning and shipping work in a B2B SaaS: environment, with robust craft across web.
