The opportunity
Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy.
What you'll do
Design, build, and operate AI-powered automations and agentic workflows that: help Customer Care Agents resolve issues faster and more consistently
Build and maintain integrations between LLM-based systems and our care: technology stack, including Salesforce, Amazon Connect, and iPaaS workflow automation platforms
Prototype and iterate on agentic solutions that can take autonomous actions: across care systems, with appropriate human-in-the-loop checkpoints
Write automated tests and participate in code reviews to maintain code quality and system reliability
Monitor AI system performance, respond to incidents, and iterate based on operational data and agent feedback
Partner with software engineers, Salesforce developers, and operations: stakeholders to translate care workflows into intelligent, automated solutions
What they're looking for
- Leverage AI-augmented development tools to increase development velocity and code quality
- + years of software engineering experience, with meaningful hands-on: experience building AI/ML systems in production
- Practical experience with large language models, agentic frameworks (such as: LangChain, LangGraph, or similar), and prompt engineering
- Strong backend engineering skills in Python, Java, or Go
