The opportunity
Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy.
What you'll do
Drive end-to-end development of care agent tooling—from design through: production—owning the full lifecycle and iterating based on agent feedback and operational metrics.
Lead the design and development of next-generation Toast software services: and applications that connect the contact center platform with backend systems, giving support teams real-time access to customer, account, device, and case information to deliver a seamless customer experience.
Own the reliability and performance of business-critical agent tools,: ensuring they remain fast and available in a high-throughput, always-on support environment.
Partner closely with Product Management, Care, QA and other Software teams on: the product roadmap and requirements to build a long term vision for Toast and translate operational needs into solutions that improve resolution speed and efficiency.
Make pragmatic technical decisions that balance vendor platform capabilities,: integration complexity, system reliability, and delivery speed—operating effectively within real-world constraints.
Lead technical design and architecture decisions, helping shape the: foundation of Toast’s care tooling as the platform evolves and scales.
What they're looking for
- Mentor and support other engineers through code reviews, pairing, and: technical guidance, fostering a culture of ownership, quality, and continuous improvement.
- Leverage cutting edge AI tools to enhance your development workflow, improve: velocity, and help pioneer new approaches to building - contributing to a culture of innovation and productivity across the team.
- + years of software engineering experience, with a strong track record: building and operating production systems using Java, Kotlin, or other object-oriented languages.
- Experience designing and implementing AWS-native integrations, including: Lambda-based access to backend services and event-driven architectures using services such as EventBridge or Kinesis.