The opportunity
The Safeguards team is responsible for ensuring our models and products are developed and deployed safely. We're looking for engineers for our Review Tooling team, which builds the systems that humans — and increasingly Claude — use to investigate potential harms and take…
What you'll do
Build investigation, review, and enforcement tooling for both first-party and: third-party platform surfaces — including case queues, investigation views, decision and audit logging, and account-actioning workflows
Develop the platform layer of reusable APIs, data storage, and backend: services that lets new review workflows be stood up quickly and safely
Stand up and run deployments of this tooling across multiple clouds,: including inside cloud-provider partner environments where data must stay in place. Keep the deployments consistent through shared deployment pipelines, smoke tests, observability, and alerting
Scale review through automation, including enabling reviewers to use Claude: effectively and building toward Claude-assisted and Claude-driven review workflows
Partner with policy, operations, legal, privacy, and data science: stakeholders to translate enforcement and investigation needs into reliable, well-designed systems that measurably reduce handling time and decision error
Instrument the tools you ship: surfacing metrics on queue health, reviewer throughput, and decision quality — and ensure tooling evolves alongside new privacy primitives and data retention commitments
What they're looking for
- + years of industry software engineering experience
- Experience building data labeling, trust and safety, integrity, fraud, or: abuse-prevention tooling, or other systems supporting human review at scale
- Have built systems that handle sensitive or regulated data, with requirements: around access control, auditability, retention, and data residency
- Have worked across multiple cloud providers, or built infrastructure designed to be provider-agnostic
- A product-minded approach to internal users: you work directly with the people using your tools, watch where they struggle, and fix it
