The opportunity
We're building our SME organization within GitLab's Solutions Architecture team, and we're distributed and all-remote.
What you'll do
Act as the technical authority for your product group on prioritized: opportunities, from discovery and architecture through trials and PoV evaluations.
Lead technical deep dives, workshops, and executive briefings that connect: product capabilities to business outcomes and explain how GitLab differs from competing solutions.
Design and improve standardized PoV templates with clear, repeatable success: criteria. Account SAs own the customer PoV; you'll contribute product-specific content and expertise while keeping the evaluation connected to the broader GitLab platform.
Equip account teams for product launches with Product Management and Product: Marketing. Build demos and talk tracks, and turn early customer wins into reference stories.
Serve as the escalation point for Account SAs and Post-Sales Solutions: Architects (Post-Sales SAs) on complex product questions, integrations, and objections.
Hand off PoV success criteria and architecture decisions to the Post-Sales SA: with the account team when an opportunity closes. Stay involved until the customer's first production workload uses the product, and support complex accounts when Post-Sales SAs bring you in to drive adoption and consumption.
What they're looking for
- Bring structured field feedback, competitive insights, and customer: requirements to Product Management and Engineering with the wider SME team. Help manage early-access and design-partner programs, and represent GitLab through customer events, conferences, industry working groups, and published content.
- Build reference architectures, demo environments, competitive battlecards,: PoV playbooks, and enablement content so account teams can handle more opportunities without your direct involvement. Mentor Account SAs and contribute to GitLab's global SME community of practice.