Staff Technical Program Manager, CX Agent ExperienceActive$46K–$183K

The opportunity

Ready to do the most impactful work of your career? At Coinbase , we are uncompromising on our mission to increase economic freedom.

What you'll do

  • Own the program management framework for Agent Cockpit, including roadmap: tracking, intake and prioritization, sprint planning, dependency management, and cross-team delivery execution.

  • Drive technical dependency coordination and platform migrations, translating: upstream system changes (API deprecations, service integrations, data model changes) into internal delivery plans and engineering asks.

  • Lead launch readiness and operational risk management, owning security review: coordination, production approvals, testing governance, and escalation when critical-path items stall.

  • Partner with Engineering on reliability, observability, and performance: programs, including system health metrics, load testing, capacity planning, and backend monitoring to ensure platform stability at scale.

  • Manage cross-functional alignment across Engineering, Product, Security,: Payments, Compliance Operations, and CX leadership, owning the rolling intake process for partner team requests and communicating prioritization decisions.

  • Support agent enablement by maintaining access patterns, JIT flows,: role-based access guidance, and operational runbooks for agents, team leads, L&D, and partner engineering teams.

What they're looking for

  • + years of technical program management experience, including leading: complex, multi-stakeholder programs in platform or internal-tools environments.
  • Proven experience coordinating engineering dependency management and: API/interface migrations across teams when upstream platforms change, with the ability to translate technical complexity into clear delivery plans.
  • Demonstrated ability to drive security reviews, launch-readiness processes,: and operational risk workflows in production environments, including capacity planning, observability, and performance measurement.
  • Experience working in regulated or compliance-heavy environments with: internal users such as investigators, agents, or operations teams, operating as the sole program leader across highly technical stakeholders.