The opportunity
🚀 We’re on a mission to make money work for everyone.
What you'll do
This is an Individual Contributor (IC) role, but it requires indirect: leadership in our squad structure to drive Financial Health strategy improvements
Helping to deliver a number of strategic changes which consistently lead to: good customer outcomes whilst also protecting Monzo's interests
Working with analysts, product managers, engineers and operations staff: across Monzo to implement proposed changes
Using qualitative and quantitative data sources to analyse the impact of: recent changes as well as some monitoring of the overall portfolio performance
As a senior member of the team, you will be supporting the growth and development of more junior team members.
Working with external partners, to ensure they adhere to Monzo’s standards and provide good customer outcomes
What they're looking for
- Documenting and using data to ensure the execution of our strategy is in line: with expectations with the right governance, control and monitoring.
- You have experience of working with external partners including relationship management and auditing
- You have experience in Collections and Recoveries strategies
- You understand the regulatory landscape including CONC, SYSC, Consumer Duty: and the CCA (knowledge of equivalent EU regulatory frameworks is a plus)
