The opportunity
Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences…
What you'll do
Own end-to-end guest payments research, effectively prioritize research: across multiple workstreams, plan and execute both foundational and evaluative research that shapes strategy and sharpens payments product experiences.
Balance speed and rigor: deliver quick reads when the team needs to move, and deeper studies when a decision warrants it, without sacrificing quality.
Mixed methods storytelling: Triangulate qualitative and quantitative data to understand the payments experience, distilling complex insights into clear, actionable narratives. Communicate clearly and persuasively with stakeholders at every level, including senior executives.
Partner closely with cross-functional teams including Product, Design,: Business Operations, and Data Science to shape strategy from research insights.
Facilitate brainstorming and workshops to drive research-backed product: decisions, with flexibility to travel to the San Francisco office for key in-person collaborations.
+ years of research experience, with deep expertise in both qualitative and quantitative methods.
What they're looking for
- Demonstrated mastery of mixed-methods research: the ability to design, run, and integrate both quantitative and qualitative studies to answer strategic questions.
- Hands-on ability to run statistical analysis and design/analyze surveys, as: well as lead foundational qualitative studies.
- Experience with payments, fintech, or other high-trust financial, high-complexity domains.
- A track record of influencing product and executive stakeholders with clear, compelling storytelling.
