The opportunity
SpaceX was founded under the belief that a future where humanity is out exploring the stars is fundamentally more exciting than one where we are not. Today SpaceX is actively developing the technologies to make this possible, with the ultimate goal of enabling human life on Mars.
What you'll do
Act as the primary point of contact for a robust portfolio of assigned: government customers and own the interface from contract signature onwards (onboarding, ongoing account management, and long-term retention/growth of the relationship and revenue) with emphasis on:
Delivering impeccable customer service, including efficient acknowledgement and resolution of issues
Building relationships to identify requirements and manage expectations
Collecting, communicating, and championing customer feedback internally to: influence and steer programmatic and technical development required to maintain and grow enterprise business
Retaining and growing the value of accounts
As an extreme owner of assigned accounts, identify and successfully: communicate readiness levels, requirements, schedules, and risks to realize forecasted revenue on or ahead of schedule
What they're looking for
- Serve as the team’s internal expert in the State & Local / Local & Regional: government vertical in specific regions, shaping strategic direction and routinely leading high-impact commercial decision-making within the vertical and region in partnership with other teams
- Autonomously identify, design, and lead implementation of new processes and: system improvements that will broadly accelerate growth for customers or enable the internal team to scale rapidly
- Bachelor's degree; OR high school diploma/equivalency certificate and 5+: years of professional business development, operations, engineering, or account management experience
- + years of experience in account management, customer success, or business operations
