The opportunity
SpaceX was founded under the belief that a future where humanity is out exploring the stars is fundamentally more exciting than one where we are not. Today SpaceX is actively developing the technologies to make this possible, with the ultimate goal of enabling human life on Mars.
What you'll do
Serve as primary SpaceX technical focal point for Starlink Aviation,: interfacing with airline/customer operations point-of-contact
Develop and document procedures to train internal on-call operators for: customer support, remote troubleshooting, and debugging
Own external-facing certification and airline contractual deliverables in: support of troubleshooting and maintenance of Starlink Aviation systems
Coordinate and support Starlink Aviation installations and provisioning to the network
Build, test, and maintain representative ground test setups to reproduce: field issues and aid in root-cause issues
Provide hands-on support for site surveys for new product development and hardware investigations in the field
What they're looking for
- Monitor fleet health and take ownership of the overall performance of the: installed fleet, coordinating with software, network, and aircraft technicians to resolve issues that are impacting service level in an expedited manner
- High school diploma or equivalency certificate
- + years of professional work experience in information technology, aviation,: aerospace, consumer electronics, or technical support or a Bachelor's degree in a STEM field
- + years of experience working with technical documentation, engineering drawings, and schematics