The opportunity
Our interview process is thorough — we aim to ensure each person that joins the team is the right fit for Ashby and will provide ample information for you to assess if Ashby is the right fit for you.
What you'll do
You have a strong track record of customer success experience in B2B SaaS (at: least two years), supporting the implementation and adoption of complex technologies. In this role, you will manage four to eight week implementations, while continuing to deliver value through the customer journey.
You’re experienced managing a book of ~60 mid-market customers, exceeding: $1.5M in total ARR. You enjoy developing relationships across a broad set of stakeholders while supporting existing teams to drive adoption and retention
You have experience working closely with cross-functional stakeholders across: Sales, Marketing, Product, and Operations.
You love becoming a product and industry expert and have experience doing: this in a previous customer success role. You can create ‘Ah ha!’ moments by tailoring training and product walk throughs to address a customer’s specific challenges.
You’ve worked with technically complex products and show a strong curiosity: to explore details and understand how things work.
📣 You demonstrate mastery of clear communication. You ask questions with: precision and can explain complex concepts in simple terms. You avoid business jargon.
What they're looking for
- 🎧 You are a great listener. You see your role as providing the voice of the: customer to internal stakeholders so we can ensure that our product roadmap delivers value.
- 📊You enjoy working with a larger book of varied customers, and can: effectively prioritise your time to make the biggest impact.
- 🧩 You’re energised by learning and supporting a complex product. You enjoy: diving deep into technical details, navigating advanced configurations, and data workflows, and you enjoy helping customers make sense of them.
- 🧑🏫 You love to teach. Whether it’s a complex report to a very tenured data: analyst, or a workflow to a brand new recruiter, who is new to SaaS tools, you see every teaching moment as an opportunity.
