The opportunity
SpaceX was founded under the belief that a future where humanity is out exploring the stars is fundamentally more exciting than one where we are not. Today SpaceX is actively developing the technologies to make this possible, with the ultimate goal of enabling human life on Mars.
What you'll do
Own Help Center, including the roadmap for what we write, improve, merge, and retire
Modernize how Help Center publishes, using Grok for routine drafts and: updates, with this role approving what goes live
On every launch, scrub Help Center, specs, quick-start guides, and Shop: content so they match live hardware, plans, and install
Own Shop-adjacent copy customers act on (including shipping timelines and similar facts)
Place purchase, accessory, and install links in Help Center and attribute: orders, accessory sales, and install completions that start from those pages
Own Help Center analytics (visits, time on page, drop-off, conversion by: country) and use that to decide what to write or fix next, including photos, video, kit swap, setup, and plan explainers
What they're looking for
- Partner with Consumer Insights on surveys: what people didn’t understand, which pages failed, what to fix next
- Partner with Customer Experience so public pages and support guidance match
- Partner with Localization and use data (analytics, tickets, conversion by: country) to make the case for country-specific pages
- Work with the team that owns search so Help Center pages are findable and accurate in search
