The opportunity
At Render, we’re building the modern cloud platform for developers creating AI-native, full-stack, multi-service applications. Our mission is to eliminate the tradeoff between the power of hyperscalers and the simplicity of developer-friendly platforms—so teams can ship fast,…
What you'll do
Manage a dedicated portfolio of high-growth customers, establishing yourself: as their trusted business advisor and primary point of contact.
Develop a deep understanding of each customer's business, their key: objectives, and their technical roadmap to create and account plans that ensure Render is delivering maximum value.
Proactively identify and mitigate churn risks by addressing customer: concerns, articulating Render's scalability, and reinforcing the value proposition.
Drive account expansion by identifying opportunities to convert customers: from month-to-month to committed annual contracts and lead the upsell motion.
Collaborate closely with our Customer Engineers, who own the technical: relationship with developers, to present a unified front and ensure customers are both technically successful and strategically aligned.
Lead regular business reviews with key stakeholders to showcase ROI, review: progress against goals, and uncover new opportunities for partnership.
What they're looking for
- Serve as the voice of your customers internally, sharing their feedback and: insights with our Product and Engineering teams.
- Represent Render with authenticity, curiosity, and technical credibility in every customer interaction.
- Has 5+ years of proven experience in a customer-facing role such as Account: Management or Customer Success, preferably in the cloud infrastructure or developer tooling space
- Possesses a commercial mindset with a track record of successfully managing: renewals, identifying expansion opportunities, and negotiating contracts
