The opportunity
The Global Payments Performance (GPPT) team, which falls under the Customer Success organization, is a dedicated team of payment experts that help users optimize their payment and product setup with Stripe. The team provides direct User engagement to our most strategic Users as…
What you'll do
Build and run the GPPT operating model which will include including process,: governance, forums, capacity modelling and metrics
Develop reports and dashboards to meet key reporting requirements
Design and implement AI-enabled workflows that improve GPPT efficiency, scalability, and customer impact
Enhance business processes through data-driven decision-making
Define and monitor annual and quarterly OKRs
Prepare materials for QBRs and other leadership meetings
What they're looking for
- + years of work experience, with a significant portion in strategic /: operational roles at high-growth tech companies or consulting.
- High comfort with ambiguity (and context switching) —you take an undefined: operational problem, scope it, design a solution, and drive it to completion with minimal oversight.
- Experience holding a high bar across operational design, strategic planning, and reporting.
- You are comfortable working independently with minimal oversight while: holding yourself accountable to deadlines.
- You have experience building operational foundations from the ground up.
- You have project/program management experience.
- Experience working cross functionally with senior stakeholders. You're: comfortable bringing an independent and opinionated perspective.
- Technical proficiency in AI tools in order to automate workflows as needed.
