The opportunity
We ensure that teams across Product Support Operations and Risk Operations have the knowledge they need to master our products, provide gold standard support, and safeguard both Stripe and our users. We aspire to elevate the way our learners perceive us, positioning ourselves…
What you'll do
Design learning curricula to help deliver the vision and strategy for the Stripe Operations training program
Convert business requirements into comprehensive training curricula and: supportive content, tailored to the needs of our teams
Ensure the application of adult learning principles and systematic: instructional design to create effective learning solutions, including online, classroom, virtual, and blended learning modalities
Design assessment methodologies aligned with leading accreditation frameworks and practices
Partner with business leaders across Operations to develop relevant training: programs in accordance with the strategy you set out
Analyze metric data to evaluate high-priority topics that would benefit from: the development of new training modules and measure training impact post-launch
What they're looking for
- + years of experience in driving training or enablement programs with prior: instructional design or training exposure
- Experience designing and developing training materials and content to include: online/e-learning modules, instructor-led materials, job aids, online tutorials, multimedia products (video, graphic, audio), and other training materials
- Experience using data collection, research, and analysis to evaluate project: outcomes and improve individual and organizational performance
- Ability to manage multiple stakeholders with varying priorities and drive: creative solutions and commitment to a shared goal
- Experience leveraging learning management systems and/or other content delivery platforms
- An inquisitive approach to learning about new technologies, with a keen sense: in identifying user and agent issues
- The ability to distill complex information into clear, concise deliverables
- Experience in identifying recurring issues faced by customers and: specialists, and developing scalable training solutions
